.png)
LEAD TIME
Q:What is the typical lead time for orders?
A: Our typical lead time for orders is approximately 4 months. This timeframe allows us to ensure each piece is crafted with the utmost care and attention to detail.
Q: What should I do if I need my order by a specific date?
A: If you have a specific date in mind, please let us know as early as possible. We will do our best to accommodate your request.
Q: What if there are delays in my order?
A: As a small business with one main carver and one additional employee, we strive to meet all lead times. However, unforeseen circumstances such as illness can cause delays. We will communicate any potential delays as quickly as we can and work hard to complete your order as soon as possible.
WHAT TO EXPECT
Wood is a fascinating and naturally dynamic medium, and each of our hand-carved pieces embarks on a unique journey. As wood matures and its moisture content evolves, it's natural for movement and cracking to occur (sometimes even up to an inch). These changes contribute to the inherent character of the piece. To ensure the longevity of your Beck & Cap creation, we've compiled some essential care tips:
INDOOR USE
​
-
Mindful Placement: When integrating your furniture or decor pieces into your indoor space, consider keeping them at a reasonable distance from heat sources like registers, vents, or fireplaces. Excessive heat accelerates moisture loss and can lead to rapid, unnatural cracking and shifting.
-
Floor Protection: To shield your floors and rugs from expelling moisture, it's advisable to place felt feet or similar protectors beneath each piece for air flow. These not only assist in moisture management but also facilitate easy movement.
-
Heat, Cold, and Moisture: Direct exposure to extreme temperatures and moisture from beverages can influence your piece's condition. For safeguarding, we recommend the use of trivets or coasters to minimize contact and potential damage.
OUTDOOR USE
-
Caution Outdoors: When situating your furniture or decor items outdoors, be aware that they become more susceptible to weather-related wear and tear due to excess moisture and UV rays. While we apply spar urethane as a protective measure, it cannot entirely shield pieces from the natural elements.
-
Elevation and Airflow: Elevating each piece slightly helps maintain consistent airflow underneath, reducing contact with ground moisture. If you reside in an area with substantial rainfall or snow, it's advisable to relocate your pieces indoors during those seasons.
-
Regular Resealing: For outdoor pieces, we strongly recommend resealing annually using spar urethane. This protective measure helps preserve your piece's appearance and structural integrity, and it's also beneficial for indoor items.
REPAIRS
-
Custom Nature: Given the distinctive and personalized nature of our craftsmanship, returns solely based on appearance or cracking aren't accepted, unless the item is broken or compromised.
-
Addressing Cracks: Should a concerning crack emerge, we're more than happy to explore potential solutions and offer basic repairs at no additional cost. For such instances, we require you to deliver or ship the piece to our Kalispell, Montana shop. Alternatively, if visiting isn't feasible, we can guide you through repair steps remotely.​
Feel free to reach out to us with any inquiries or concerns. Your questions are always welcome, and you can contact us via email at beckandcap@gmail.com. We're here to assist you in ensuring the continued beauty and durability of your Beck & Cap pieces.